Terms and Conditions

Exchanges or Refunds

At Always Young our aim is to provide you with products that are of the highest standard and quality. If for any reason you are unhappy with your purchase/s, they can be returned for an exchange or refund within 7 days of purchase. Items must be returned in original condition with all tags attached and be unworn or unused. Delivery charges are at the customers own expense.

If you have purchased an incorrect size, please contact us to see if we can work out an exchange. If you are unsure about sizing, we are more than happy to measure garments for you to check for correct sizing/measurements. Please contact us on info@alwaysyoung.com.au.

Exchange

Return your item to be exchanged. Please include a self-addressed pre paid satchel for your new item/s to be returned in. Original postage charges will NOT BE REFUNDED.

Refunds

Return your item to be refunded (postage at customers own expense). You will be credited for the item (less postage costs) as soon as they have been received and deemed to be in original, unused, unworn condition with all tags attached.

Damaged or Faulty Goods

Prior to delivery, all goods will be carefully inspected for damage or faults. Care should be taken by the customer on receiving of goods and when trying on. However should you find your purchase damaged or faulty, please contact us to discuss your options.

SALE ITEMS CANNOT BE RETURNED, EXCHANGED OR REFUNDED. PLEASE CHOOSE CAREFULLY.

Out of Stock

Should your item be out of stock, you will contacted immediately to be made aware of this and you will be given the opportunity to cancel your order or choose an alternative product of the same value. If you wish for us to backorder a product for you we will endeavour to do this. Please remember backorders are based on availability with designers. As some of our labels are International labels, there may be a difference in price, due to currency fluctuations, you will be advised of this prior to any order being placed and a deposit will be required to secure and place your order.

Pricing

All prices are in AUD and include 10% GST. Always Young reserves the right to change pricing at anytime, at our discretion and without prior notice.

Payment Options

Credit Cards

We accept Visa, Mastercard and American Express. Paying by this method is safe and secure. To ensure your details remain confidential, we use the services of PayPal, who automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Your financial details are not viewed or stored by us.

Direct Bank Deposit

  • Account Name: Always Young
  • BSB Number: 063179
  • Account Number: 10460538

Please use your order number and surname as a reference when paying by Direct Deposit. Please email us at payments@alwaysyoung.com.au to advise us that payment has been made.

ORDERS WILL BE DISPATCHED ONCE PAYMENT HAS CLEARED.

Should payment or advice of payment not be made within 48 hours of order being placed, Always Young reserve the right to cancel your order without notice.

Delivery Information & Charges

We deliver your item/s via Australia Express Post who guarantee next day delivery within the Express Post Network. (Please check the Australia Post website to see if you are located within the network). Orders will be dispatched within 24 hours of payment being received and cleared.

Delivery Costs within Australia

Up to 500 grams$10.00 per parcel
Between 501 grams and 3 kilograms$14.00 per parcel
3 kilograms and overPostage costs will be advised

International Delivery

Please contact us at info@alwaysyoung.com.au for delivery costs

FREE POSTAGE FOR ALL ORDERS OVER $150.00 WITHIN AUSTRALIA ONLY.

Privacy

At Always Young your privacy is of the upmost importance to us. Your personal details will be kept confidential and will not be disclosed, exchanged or sold ( unless by law) and will only be used to process your order and forward newsletters (at your request).